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Does how you answer your phone say something about you?

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Does how you answer your phone say something about you?

Postby Dave Jensen » Wed Nov 28, 2018 2:23 pm

Today I was reminded of how people get impressions at the tiniest things, and those minor impressions form the basis of the way that they feel about you - from day one.

One thing I absolutely hate is when someone has a recording on their line that says, "This is Doctor Smith. Leave me a message," or they'll pick up and answer the phone "This is Doctor Smith" . . . Does anyone else here get this feeling of arrogance when they hear that? The impression it leaves behind with me is that this is NOT someone I want to recruit, or work with . . . I try to get off the line as soon as possible.

At least in American society, answering with "Hello this is "FIRST NAME" beats them all. You're approachable. You're not on a pedestal. You're at the level of the caller, which is where you need to be when establishing a relationship with someone. People who put themselves on the "Doctor" pedestal should remember that they'll see far fewer opportunities than their colleagues, who likely answer their phones in a much more open and receptive manner,

Dave
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